Privacy Policy
Last updated: March 1, 2026
At RiccoRide, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our cab booking services via phone, WhatsApp, or our website.
Information We Collect
We may collect the following types of information when you interact with our services:
- Personal Information: Name, phone number, email address, and WhatsApp contact details provided when you make a booking or inquiry.
- Trip Information: Pickup and drop locations, travel dates, vehicle preferences, and fare details.
- Communication Data: Records of calls, WhatsApp messages, and emails exchanged with our team for service purposes.
- Website Data: Browser type, IP address, pages visited, and other standard web analytics data collected through cookies.
How We Use Your Information
We use the information we collect to:
- Process and fulfill your cab booking requests
- Communicate booking confirmations, driver details, and trip updates
- Provide customer support and respond to your inquiries
- Improve our services and website experience
- Send promotional offers and service updates (only with your consent)
- Comply with legal obligations and resolve disputes
Information Sharing
We do not sell your personal information to third parties. We may share your information with:
- Drivers: Necessary trip details (name, pickup location, phone number) to fulfill your booking.
- Service Providers: Third-party tools for payment processing, analytics, and communication services.
- Legal Requirements: When required by law, regulation, or legal process.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of promotional communications
- Lodge a complaint with the relevant data protection authority
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Trip records may be retained for up to 3 years for operational and legal purposes.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: info@riccoride.com
- Phone: +91 73784 95577